Below you will find the legally required instruction about the right of withdrawal to which you are entitled as well as its consequences.
ADDRESS FOR RETURNS:
c/o Etalon vert GmbH;
At the water tower 9
You have the right to revoke this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.
To exercise your right of withdrawal, you must contact us,
Etalon Vert GmbH by e-mail: [email protected] or in writing: Siegburger Straße 149-151, 50679 Cologne, Germany (THIS IS NOT THE ADDRESS FOR RETURNS)
by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. For this purpose, you may use the enclosed sample revocation form, which, however, is not mandatory. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.
CONSEQUENCES OF REVOCATION:
If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
The direct costs of the return shipment will be borne by you.
You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.
SAMPLE CANCELLATION FORM
(If you want to cancel the contract, please fill out this form and send it back by e-mail)
E-mail: [email protected]
In writing: Siegburger Straße 149-151, 50679 Cologne (THIS IS NOT THE RETURN ADDRESS)
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of consumer(s) (only in case of paper communication)
(*) Delete as applicable
End of the cancellation policy
Exceptions to the right of withdrawal:
There is no right of withdrawal for sales contracts of goods that are not prefabricated and are created individually to the order and determination of the customer.
c/o Etalon vert GmbH;
At the water tower 9
Please make sure that the items to be returned are in their original condition, not worn, with the original labels and that all parts of the original packaging are enclosed with your return.
Please note that we cannot cover the cost of shipping returned items.
Didn't an item fit perfectly or would you like it in a different color?
If you want an ordered item in a different color or size, you can see in our online store if your desired item is still available. Simply return your original order to us and order your desired item in a new order. Please note that the same return deadlines apply to your exchange as to a return.
Unfortunately, a direct exchange of items is not possible at this time. Please contact our customer service for more information: [email protected]
All of our products have been extensively inspected in advance by our quality team to meet our high standards. Quality is of utmost importance to us. If there is something to complain about, please contact our customer service: [email protected] and we will immediately take care of your complaint personally and if desired, a repair, an exchange or a credit note.