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Cancellation policy & Returns

Below you will find the legally required instruction about the right of withdrawal to which you are entitled as well as its consequences..




Freshwind GmbH

c/o Etalon Vert GmbH

Hans-Böckler-Str. 11

D-51503 Rösrath


Our Process of Returns:

1. Go on https://etalon-vert.com/retoure,

enter your order number and email address

to access your order, which will be returned


2. Specify the quantity and the reason for return


3. Once you have selected all the items and arrived at the return label,

you can either print it out or use the QR code to print it out at your nearest parcel collection point.

Please note that you can only print our return label or download the QR code now.
Unfortunately, you will not be able to access it later.

Benefit from our DHL conditions by using our DHL Paket Label. With our label, your return costs are €5. These will be deducted from the refund amount as soon as we have processed your return.


Alternatively, you have the option of franking your return yourself. 

Please use the following address:


Freshwind GmbH
c/o Etalon Vert GmbH
Hans-Böckler-Str. 11
D-51503 Rösrath


4. Make sure to include the delivery note or invoice in the package so that we can allocate the items to your order as quickly as possible.

Please make sure that all items of a purchased set are included in the return shipment.


5. Please return your return within 14 days. Unfortunately, we cannot accept your return after 14 days.


6. Please note that the entire returns process can take up to 18 working days.


If you have any questions about returning your items, please contact our costumer service via Mail [email protected]. 




You have the right to cancel this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

To exercise your right of withdrawal, you must contact us,


Etalon Vert GmbH via E-Mail: [email protected] or in writing: Siegburger Straße 231, 50679 Cologne (THIS IS NOT THE ADDRESS FOR RETURNS)


by means of a clear declaration (e.g. a letter sent by post, fax, e-mail or via the returns portal) of your decision to revoke this contract. You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.




If you withdraw from this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.

The direct costs of returning the goods shall be borne by you.



You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.




(If you wish to cancel the contract, please fill in this form and return it by e-mail)
E-Mail: [email protected]

via Writing: Siegburger Straße 231, 50679 Cologne (THAT IS NOT THE ADDRESS FOR RETURNS)

I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)


- Ordered on (*)/received on (*)

- Name of the consumer(s)

- Address of the consumer(s)

- Signature of consumer(s) (only in case of paper communication)

- Date(s)

(*) Delete where inapplicable

End of the right of withdrawal


Exceptions to the right of withdrawal:

There is no right of withdrawal for sales contracts of goods that are not prefabricated and are created individually to the order and determination of the customer.




Freshwind GmbH
c/o Etalon Vert GmbH
Hans-Böckler-Str. 11
D-51503 Rösrath


Please make sure that the items to be returned are in their original condition, not worn, with the original labels and that all parts of the original packaging are enclosed with your return.

Please note that we cannot cover the cost of shipping returned items.




Didn't an item fit perfectly or would you like it in a different color?

If you want an ordered item in a different color or size, you can see in our online store if your desired item is still available. Simply return your original order to us and order your desired item in a new order. Please note that the same return deadlines apply to your exchange as to a return.

Unfortunately, a direct exchange of items is not possible at this time. Please contact our customer service for more information: [email protected] 




All our products have been extensively inspected in advance by our quality team to meet our high standards. Quality is of utmost importance to us. If there is something to complain about, please contact our customer service:

[email protected] and we will immediately take care of your complaint personally and if desired, a repair, an exchange or a credit note.