1. SCOPE AND APPLICABLE LAW

These General Terms and Conditions (GTC) apply to all orders placed between Etalon Vert GmbH (hereinafter referred to as "Etalon") and the customer via the online shop of the registered trademark Etalon Vert (etalon-vert.com).
Any differing terms and conditions shall not apply unless Etalon has expressly agreed to them in writing.
These Terms and Conditions and all legal transactions concluded with Etalon are governed by the laws of the Federal Republic of Germany. The UN Convention on Contracts for the International Sale of Goods (CISG) and any other international agreements are not applicable.

2. CONCLUSION OF CONTRACT

The presentation of Etalon Vert products in the online shop does not constitute a legally binding offer.
Only by clicking the "Buy Now" button do you submit a binding order for the goods received in the shopping cart.
Order confirmation is sent immediately after you submit your order via an automated email, which does not constitute a legally binding confirmation of the purchase agreement. It is important that you provide your correct email address when placing your order so that you receive the email to review the items you have ordered. The purchase agreement is only concluded when we expressly accept your offer or send you the ordered goods.

3. RIGHT OF WITHDRAWAL AND CONSEQUENCES

Below you will find the legally required information about your right of withdrawal and its consequences.

UPDATE for the period from 01.12.2023 to 31.12.2023: For all orders placed during this period, an extended right of withdrawal applies, allowing cancellations until 06.1.2024.

 

CANCELLATION POLICY:

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.

To exercise your right of withdrawal, you must inform us,

Etalon Vert GmbH
Siegburger Straße 231
50679 Cologne,
Email: hey@etalon-vert.com

You must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but this is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

IMPORTANT: Please use the following return address for returns:
Freshwind GmbH
c/o Etalon Vert GmbH
Hans-Böckler-Str. 11
D-51503 Rösrath

CONSEQUENCES OF WITHDRAWAL:

If you withdraw from this contract, we will reimburse all payments received from you without undue delay and in any event no later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You must return or hand over the goods to us without undue delay and in any event no later than fourteen days from the day on which you notify us of your withdrawal from this contract. The deadline is met if you send the goods before the period of fourteen days has expired.

You will bear the direct costs of the return shipment.

You are only liable for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

SAMPLE CANCELLATION FORM

(If you wish to cancel the contract, please fill out this form and return it)

To Etalon Vert GmbH, Siegburger Straße 231, 50679 Cologne, Email: hey@etalon-vert.com

I/We (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*).

— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of the consumer(s)
— Signature of the consumer(s) (only for notifications on paper)
- Date
(*) Delete as appropriate
End of the cancellation policy

Exceptions to the right of withdrawal:

There is no right of withdrawal for purchase contracts of goods that are not prefabricated and are individually produced according to the customer's order and specifications.

4. PAYMENT AND INVOICE

Our online shop offers the following payment options: PayPal, credit card, instant bank transfer and prepayment.

To pay via PayPal, you need to register with the online payment provider PayPal beforehand. You will use your login details to authenticate yourself and confirm the payment instruction to us. You will receive further information during the ordering process.

Payment by credit card is made upon completion of the order.

Payment via SOFORT transfer is processed through the secure payment portal of SOFORT GmbH, which is inaccessible to merchants. The invoice amount is transferred directly from your bank account to our account. This payment method is generally available to you if you, as the buyer, have an account enabled for PIN/TAN authentication.

Payment in advance is made by bank transfer to our company account. The necessary information will be sent with the order confirmation. You have 14 days to complete the transfer. If payment is not received within this period, the order will be cancelled.

The invoice will be sent to you as an attachment to the order confirmation.

For payments by invoice, we expressly point out that in the event of late payment by the customer, we are entitled to forward the matter to a debt collection agency for the purpose of debt recovery. Furthermore, the customer is also liable for any additional costs associated with the delay.

5. PRICES AND SHIPPING COSTS

The prices valid at the time of ordering apply.
All prices displayed on our online shop are gross prices and include statutory VAT plus applicable shipping costs.
A list of the flat-rate shipping costs can be found in the footer on the " Shipping and Delivery " page in the footer of the website.
Etalon reserves the right to change the prices published in the online shop.

Black Week Deal 2024:

With the 3+1 Special offer, the cheapest item is deducted from the shopping cart.

6. DELIVERY TERMS

Delivery will be made from the warehouse of our logistics partner to the delivery address specified during the ordering process, unless otherwise agreed.
We generally expect to process incoming orders within 24 hours on weekdays and then ship them via DHL. Delivery times may be delayed during promotional periods.
The duration of our standard shipping depends on the delivery area. Please refer to the " Shipping and Delivery " page in the footer of this website for this information.
Should Etalon be unable to deliver the ordered goods through no fault of its own, because Etalon's supplier fails to fulfill its contractual obligations, Etalon is entitled to withdraw from the contract. In this case, the customer will be informed immediately that the ordered product is unavailable. The customer's statutory rights remain unaffected.

7. RETENTION OF TITLE

The goods remain the property of Etalon Vert GmbH until full payment has been received.

8. WARRANTY

Unless expressly agreed otherwise, the statutory warranty provisions apply.
The statutory limitation period for warranty claims applies from the date of purchase.

• The following damages are excluded from the warranty:
• Defects or damage caused by improper use or incorrect maintenance
• Defects or damage caused by fire, water, natural disasters, or earthquakes
• Optical changes attributable to natural wear and tear

9. REDEMPTION OF PROMOTIONAL VOUCHERS & PROMOTIONS

Multiple vouchers cannot be combined for a single purchase. Vouchers and discounts issued free of charge by Etalon as part of promotional campaigns with a specific validity period, and which cannot be purchased by the customer (hereinafter "promotional vouchers"), can only be redeemed in the seller's online shop (www.etalon-vert.com) and only within the specified period. Individual products may be excluded from promotional vouchers, provided that such a restriction is stated in the promotional voucher. Reduced-price products and special editions are excluded from promotional vouchers unless otherwise stated in the promotional voucher. Promotional vouchers can only be redeemed before the order process is completed. Subsequent crediting is not possible.

For promotional vouchers with a fixed value (in EUR), the order value must be at least equal to the voucher amount. Any remaining balance will not be refunded by the seller. If the voucher value is insufficient to cover the order, one of the other payment methods offered by the seller can be used to pay the difference. Promotional voucher balances will not be paid out in cash or accrue interest. Promotional vouchers will not be refunded if the customer returns goods paid for in whole or in part with the voucher under their statutory right of withdrawal. Promotions and discounts cannot be combined.

All orders containing a discounted set (more than one item) are subject to the following conditions:

If individual items from a discounted set or bundle (e.g., a 3+1 deal) are returned, the set or bundle price no longer applies to those items. In this case, the total price of the individual items that were not returned must be paid. Set prices are discounted prices that only apply if all items in the set are purchased.

10. LIABILITY FOR DEFECTS

Unless otherwise specified below, Etalon's liability for damages, regardless of the type of breach of duty and including tortious acts, is limited to grossly negligent and intentional conduct.
In the event of a breach of essential contractual obligations, we are liable for any negligence. However, this liability is limited to the amount of damage that was typically foreseeable at the time of conclusion of the contract, given the nature of the order.
Any limitations of liability do not apply in cases of injury to life, body and health, in cases of guarantee promises to the extent agreed, and in cases within the scope of the Product Liability Act.
To the extent that Etalon's liability is excluded or limited, this also applies to the personal liability of employees, representatives and agents.
As part of the remedy process, Etalon will exclusively choose replacement delivery.

11. ITEM DESCRIPTIONS

The available product photographs and information texts depict the product as accurately as possible.
Etalon is not liable for any errors on the site and cannot guarantee that all images accurately reflect the actual appearance of the product.
The photographs may vary depending on your computer's (color) settings. All images are for illustrative purposes only and do not guarantee an accurate representation of the product's features. Please refer to the written description for further information.

12. Age restrictions and delivery

The sale of alcoholic beverages is permitted only to persons over 18 years of age. By submitting your order, you confirm that you have reached the required minimum age.

When ordering products subject to age restrictions, especially alcoholic beverages, we are legally obligated to verify the minimum age of the customer. We reserve the right to conduct age verification to fulfill this obligation. We may use external service providers such as the OneGuard app for this purpose. In this case, the purchase agreement can only be concluded once the age verification has been successfully completed.

To comply with legal regulations regarding the protection of minors, goods are shipped exclusively with age verification (DHL Identity Check with a minimum age of 18) by our shipping partner. The delivery person is instructed to hand over the package only to the person named in the delivery address upon presentation of a valid official identification document.

Should the age verification fail upon delivery, the package will not be delivered and will be returned to us. In this case, you are responsible for the costs of both the initial and return shipping. The purchase price of the products will be refunded less these costs.

13. COMPETITION TERMS AND CONDITIONS

Competitions are conducted by Etalon Vert GmbH, located at Delitzscher Str. 9, 40789 Monheim am Rhein, using the registered trademark "étalon vert". Participation in Etalon Vert competitions is free of charge and is governed exclusively by these terms and conditions.

Competition procedure

Within the specified competition period, users will have the opportunity to participate in the competition online.

participation

Participation is only possible within the participation period. Entries received after the closing date will not be considered in the draw. Only one entry per participant will be accepted. Using multiple email addresses or Instagram profiles to increase your chances of winning is strictly prohibited.

By posting a comment on Instagram, Facebook, or other social media contests, you confirm that you have read and accepted the terms and conditions of participation, including the data protection information (available in the Instagram channel's bio and directly on our website). have been.

Eligible participants

Natural persons who have reached the age of 18 are eligible to participate. Participation is not limited to customers of the organizer and is not contingent upon the purchase of any goods or services. If a participant's legal capacity is restricted, the consent of their legal guardian is required. This also applies to the participation of minors. The following are not eligible to participate in the competition: all persons involved in the conception and implementation of the competition, employees of the organizer, and their family members. Furthermore, the organizer reserves the right to exclude individuals from participation at its sole discretion if there are legitimate grounds, such as (a) manipulation related to accessing or conducting the competition, (b) violations of these terms and conditions, (c) unfair practices, or (d) false or misleading information provided in connection with participation in the competition.

Prize, notification and delivery of the prize

The winners will be determined after the closing date for entries by means of a random drawing from among all participants. If the competition involves a task, only those participants who have correctly completed the task will be entered into the drawing. The winners will be notified promptly via a separate message (Instagram - Direct Message, Facebook - Facebook Messenger, or email). The prize will be awarded exclusively to the winner or, in the case of a minor, to their legal guardian. Exchanges, self-collection, and cash payments are not possible. The operator will cover any shipping costs. Any additional costs associated with claiming the prize are the responsibility of the winner. The winner is also responsible for any applicable taxes on the prize. If the winner does not respond within three weeks after being contacted twice, the prize may be awarded to another participant. For prizes with limited availability, the operator may offer the winner an alternative to the original prize if availability is insufficient. Care is taken to ensure that the alternative profit equivalent to the actual profit.

End of the competition

The organizer expressly reserves the right to terminate the competition without prior notice and without stating reasons. This applies in particular to any reasons that would disrupt or prevent the competition from running as planned.

Data protection

Participation in the competition requires the provision of personal data. The participant confirms that the personal information provided, in particular their first and last name and email address, is truthful and accurate. The organizer assures that all personal data of the participant will neither be passed on to third parties nor made available to them for use without the participant's consent. In the event of winning, the winner agrees to the publication of their name and place of residence in the advertising media used by the organizer. This includes the announcement of the winner on the organizer's website and social media platforms. The participant may revoke their consent at any time. The revocation must be submitted in writing to [address/contact information]. Please use the contact details provided in the legal notice section of the organizer's website listed for the competition. Upon withdrawal of consent, the collected and stored personal data of the participant will be deleted immediately.

Facebook Disclaimer

This promotion is in no way affiliated with, sponsored by, endorsed by, or administered by Facebook or Instagram. Applicable law: Questions or complaints related to the giveaway should be directed to the operator. Contact information can be found in the legal notice section of the website. The operator's giveaway is governed exclusively by the laws of the Federal Republic of Germany. Legal recourse is excluded.

Competition: Stable rental 2026

The winner will be randomly drawn on December 25, 2025 and notified via DM.

The prize includes the reimbursement of stable rent for one horse for a period of 12 months, up to a maximum of €500 per month. Only the stable rent is covered; additional costs such as feed, training, or other expenses are not included. Payment will be made monthly to the winner upon presentation of proof of stable rent (e.g., lease agreement or stable invoice). The payment period begins on January 1, 2026, and runs for 12 consecutive months until December 31, 2026. Any applicable tax reporting obligations are the responsibility of the winner.

This giveaway is in no way affiliated with, endorsed, sponsored, or administered by Instagram. No recourse to legal action is permitted. There is no guarantee of winning, and the prize cannot be redeemed for cash. Data collected will not be shared with third parties and will only be used for prize delivery. Participants must be at least 18 years old; otherwise, parental or guardian consent is required, or participation is not possible.

Severability clause

Should any provision of these terms and conditions be or become wholly or partially invalid, the validity of the remaining provisions shall not be affected. The invalid provision shall be replaced by a legally permissible provision that most closely approximates the economic intent and purpose of the invalid provision. The same applies in the event of a gap in these terms and conditions.

14. SEVERABILITY CLAUSE

Should individual provisions of this agreement, including these regulations, be or become wholly or partially invalid, or should the agreement contain an unforeseen gap, the validity of the remaining provisions or parts thereof shall remain unaffected. The relevant statutory provisions shall apply in place of the invalid or missing provisions.

TERMS AND CONDITIONS FOR THE ETALON VERT COMMUNITY SYSTEM

1. GENERAL, SCOPE

1.1 These Terms and Conditions for Participation in the étalon vert Community System (“Terms and Conditions”) apply in addition to the General Terms and Conditions of étalon Vert GmbH (“GTC”; available at https://etalon-vert.com/pages/agb) and further govern our contractual relationship when you create a customer account with us. By creating a customer account, you simultaneously register for our Community System. Orders at étalon vert can also be placed without a customer account.

1.2. Unless otherwise stipulated in these Terms and Conditions of Participation, the provisions and definitions in the General Terms and Conditions (GTC) also apply to these Terms and Conditions of Participation. In the event of any conflict between these Terms and Conditions of Participation and the GTC, the provisions in these Terms and Conditions of Participation shall prevail.

1.3. The currently applicable terms and conditions of participation are available at https://etalon-vert.com/pages/agb during the registration and ordering process and at any other time, where you can save and print them. We do not store the contract text.

2. SUBJECT MATTER OF THE CONTRACT

2.1. The subject of this contract is the creation of your customer account on our website and thus the opportunity to benefit from our community system.

2.2. Creating your customer account and becoming a member of our community system is free of charge and is not contingent upon making a purchase.

3. CONCLUSION OF CONTRACT; REGISTRATION

3.1 To create your customer account with étalon vert, you must register. Only one customer account may be registered per customer. If you have already registered a customer account, you can delete it at any time before registering again by sending a message to our customer service at hey@étalon-vert.com.

3.2 The provision of the registration option offered on the portal constitutes a binding offer from étalon vert to create your customer account. By selecting the "register" option on the website or during the ordering process, providing all required information, entering your email address, choosing a password for your customer account ("login data"), agreeing to the terms and conditions and these terms of participation, and clicking the "Create an account" button, you accept the offer to create a customer account and participate in our community system ("conclusion of contract").

3.3 Until you click the "Create an account" button, you can cancel your registration or change the information you have provided at any time by deleting, adding to, or correcting the information in the various fields, or by closing your web browser or the tab. After completing the registration process, you can change the information you have provided in your personal customer account at any time.

3.4 Immediately after conclusion of the contract, we will send you an email to the address you provided during registration confirming your successful registration (“Customer Account Confirmation Email”). This Customer Account Confirmation Email contains an activation link that you can use to activate your customer account. Activating your customer account completes the registration process and is therefore mandatory.

4. USING THE CUSTOMER ACCOUNT

4.1 You must keep your login details confidential. You are obligated to inform us immediately if you have reason to suspect that your password has been disclosed to unauthorized third parties or that third parties have otherwise gained unauthorized knowledge of it.

4.2 You are not authorized to transfer your customer account to third parties or to provide your login details to third parties.

5. Contract Term; Termination

5.1 This agreement for the creation of the customer account is valid indefinitely. It can be terminated by either party at any time without notice. In this case, the points from the community system will be forfeited without compensation, and you will not be entitled to any reimbursement.

5.2 You can declare your cancellation to the étalon vert team by email at hey@étalon-vert.com.

5.3 Misuse of a customer account, through violation of the conditions stated in these Terms and Conditions, may lead to its blocking, deactivation, point deduction or exclusion from the Community System.

5.4 The right to terminate for good cause remains unaffected by the provisions of this section 5.

6. CHANGES TO THE TERMS AND CONDITIONS OF PARTICIPATION

6.1 We may amend and adapt these terms and conditions of participation with effect for the future if there is a valid reason for the amendment and provided that the amendments are reasonable taking into account the interests of both contracting parties.

6.2 A valid reason exists in particular if the changes are necessary to a significant extent due to a disruption of the balance of obligations under the contract that was unforeseeable for us at the time of conclusion of the contract, or if they are necessary for the further performance of the contract due to changes in case law or legislation.

6.3 The modification of a primary performance obligation is excluded.

6.4 We will send you the amended terms and conditions in writing at least four weeks before the planned effective date and will specifically draw your attention to the new regulations and the effective date. At the same time, we will grant you a reasonable period of at least two weeks to declare whether you accept the amended terms and conditions for continuing to use the service.

6.5 If you do not provide a statement within this period, which begins upon receipt of the message in text form, the amended terms and conditions shall be deemed agreed.

6.6 We will inform you separately about this legal consequence, i.e., the right to object, the objection period and the significance of remaining silent, at the start of the deadline.